You can share compliments, suggestions, or minor concerns informally by:
Speaking to a member of staff directly
Filling out our feedback form (available at reception)
Emailing us at admin@thestaywellclinic.com
Calling our reception team
We always aim to listen, learn, and act.
If you are dissatisfied with any part of your care or service, we encourage you to let us know so we can resolve it. You can make a complaint by:
Writing to:
The Clinic Manager
62-64 West Street, Sittingbourne, ME101A
Emailing:admin@thestaywellclinic.com
Verbally: Ask to speak to the Clinic Manager or a senior member of staff
Acknowledgement:
We will acknowledge your complaint within 3 working days of receiving it.
Investigation:
Your complaint will be reviewed by a senior team member who was not directly involved in your care.
Response:
We aim to provide a full written response within 20 working days. If this is not possible, we will update you with a revised timeline.
Complaints should be made within 6 months of the incident or of becoming aware of the issue.
Whether it’s praise, a suggestion, or a concern—you’re helping us grow and serve you better.