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Last updated: 02 October 2025
This Cookie Policy explains how The Staywell Clinic Ltd (“we”, “us”, “our”) uses cookies and similar technologies on thestaywellclinic.com. It should be read together with our Privacy Policy.
What are cookies?
Cookies are small text files placed on your device to make websites work, improve performance, and remember preferences. Some cookies are essential to provide the site and shop; others (e.g., analytics or marketing) are non-essential and used only with your consent.
How we use cookies
We use cookies to:
- Run our website and shop (e.g., remember your basket).
- Keep the site secure and prevent fraud.
- Measure performance and improve pages (analytics — only with consent).
- Remember your choices (e.g., cookie preferences).
Your choices
- On your first visit, you will see a banner asking for your consent for non-essential cookies.
- You can change your choices at any time: Manage cookies.
- You can also block or delete cookies in your browser settings (this may affect site features).
We never require you to accept analytics/marketing cookies as a prerequisite to access our services.
Types of cookies we use
- Strictly necessary – required to provide the site, security and the shopping basket. (No consent needed.)
- Functional – remember preferences (e.g., a store notice). (Consent where not strictly necessary.)
- Analytics – help us understand usage and improve the site. (Consent required.)
- Payment & fraud prevention – enable secure card payments and detect fraud. (Set by our payment processor; consent not required if strictly necessary for payment security.)
Our cookies (typical set)
Actual cookies depend on your selections and may change as we update services. Your cookie banner (CMP) will always show the current set.
A) Strictly necessary (always on)
| Cookie | Provider / Domain | Purpose | Type | Duration |
|---|---|---|---|---|
woocommerce_cart_hash | WooCommerce / thestaywellclinic.com | Keep track of cart changes | First-party | Session |
woocommerce_items_in_cart | WooCommerce / thestaywellclinic.com | Track items in cart | First-party | Session |
wp_woocommerce_session_* | WooCommerce / thestaywellclinic.com | Unique code to find cart/order data | First-party | 2 days |
wordpress_test_cookie | WordPress / thestaywellclinic.com | Checks if cookies are enabled | First-party | Session |
wordpress_logged_in_* | WordPress / thestaywellclinic.com | Keeps you logged in (for account/admin) | First-party | Session |
wordpress_sec_* | WordPress / thestaywellclinic.com | Security for logged-in sessions | First-party | Session |
B) Functional
| Cookie | Provider / Domain | Purpose | Type | Duration |
|---|---|---|---|---|
store_notice* | WooCommerce / thestaywellclinic.com | Remember dismissal of store notice | First-party | Session–1 day |
cmplz_policy_id / cky-consent / CookieConsent* | CookieYes / thestaywellclinic.com | Stores your consent choices | First-party | 6–12 months |
C) Analytics (only if you consent)
| Cookie | Provider / Domain | Purpose | Type | Duration |
|---|---|---|---|---|
_ga | Google Analytics / thestaywellclinic.com | Distinguish visitors | First-party | 2 years |
_ga_XXXX | Google Analytics / thestaywellclinic.com | Session state for GA4 property | First-party | 2 years |
_gid (if used) | Google Analytics / thestaywellclinic.com | Distinguish visitors | First-party | 24 hours |
D) Payment & fraud prevention (set during checkout)
| Cookie | Provider / Domain | Purpose | Type | Duration |
|---|---|---|---|---|
__stripe_mid | Stripe / .stripe.com | Prevent fraud; remember device | Third-party | ~1 year |
__stripe_sid | Stripe / .stripe.com | Prevent fraud; session ID | Third-party | 30 minutes |
m (if present) | Stripe / .m.stripe.com | Improve payment performance | Third-party | up to 2 years |
We do not store your full card details on our servers. Payments are processed by Stripe under their own privacy/cookie terms.
Managing cookies
Change or withdraw your consent
Use this link to open preferences: Manage cookies
Browser controls
You can block or delete cookies via your browser (instructions vary by browser). Blocking essential cookies may affect site operation (e.g., basket, login).
Updates to this policy
We may update this policy when our cookie use changes or if law/guidance changes. The “Last updated” date shows when it was revised.
Contact
Questions about this Cookie Policy?
admin@thestaywellclinic.com | 01795 720 049
The Staywell Clinic Ltd, 62–64 West Street, Sittingbourne, ME10 1AR
