No products in the basket.
Website Terms & Conditions of Use
Last updated: 02 October 2025
1. Who we are
This website (thestaywellclinic.com) is operated by The Staywell Clinic Ltd (“we”, “us”, “our”), 62–64 West Street, Sittingbourne, England, ME10 1AR.
Contact: admin@thestaywellclinic.com | 01795 720 049
If you purchase products or services from us, those transactions are governed by separate Terms of Sale. These Website Terms cover use of the site only.
2. Acceptance of these Terms
By using this website you confirm that you accept these Terms and agree to comply with them. If you do not agree, please do not use the site. We may update these Terms from time to time; please check this page regularly.
3. Medical information disclaimer
The content on this site is provided for general information only. It is not medical advice and is not a substitute for an individual consultation with a qualified clinician. Do not delay seeking professional advice because of something you have read here.
Emergency: if you need urgent medical assistance, call 999 or visit the nearest emergency department.
4. Who may use this site
This site is intended for individuals 18 years and over. If you are under 18, you may use the site only with the involvement of a parent or guardian.
5. Your account and confidentiality
If you create an account (e.g., for bookings or orders), you are responsible for keeping your login credentials confidential and for all activities under your account. Tell us immediately if you suspect unauthorised use.
6. Acceptable use
You must not use the site:
- for any unlawful, fraudulent, misleading or harmful purpose;
- to send or upload material that is defamatory, obscene, discriminatory, threatening or infringes any rights of others;
- to transmit, knowingly receive, upload/download or use any material that contains viruses, spyware, adware or other harmful code;
- to copy, scrape, spider, harvest or otherwise collect data from the site without our written permission;
- to attempt to gain unauthorised access to the site, the server on which it is stored, or any server/computer/database connected to the site.
We may suspend or terminate your access if you breach these Terms.
7. Content standards & user submissions
If you post, upload or submit any content (e.g., reviews, questions), it must be accurate (where it states facts), genuinely held (where it states opinions) and comply with applicable law. You grant us a non-exclusive, worldwide, royalty-free licence to use, reproduce, modify and display such content on the site and in our materials. We may remove any content at our discretion.
8. Intellectual property
All trademarks, logos, trade names, text, graphics, photographs, video/audio, design and code on this site are owned by us or our licensors and are protected by intellectual property laws. You may view, print and download extracts for your personal, non-commercial use only. You must not modify the paper or digital copies of any material you have printed or downloaded, nor use any illustrations, photographs, video or audio separately from accompanying text, without our written permission.
9. Information accuracy
We try to keep information accurate and up to date, but we make no representations, warranties or guarantees (express or implied) that the content on the site is accurate, complete or current. Clinical services are subject to individual assessment; eligibility and availability may change.
10. POM and advertising compliance
We do not advertise prescription-only medicines (POMs) to the public. Where our site refers to prescription treatment, it is for service-led information only. Any prescription is considered case-by-case by a qualified prescriber and, if issued, is sent to a nominated UK-registered pharmacy for supply. We do not dispense medicines.
11. Third-party links
This site may contain links to third-party websites and resources. These are provided for your information only and we have no control over, nor responsibility for, their content or availability.
12. E-commerce & payments
If you place an order through our online shop, you will be asked to agree to our Terms of Sale. Payments are processed by third-party providers. We do not store full card details on our servers.
13. Privacy & cookies
Your use of this site is also governed by our Privacy Policy and Cookie Policy. These explain how we use your personal data, our lawful bases, and how we use cookies/consent tools.
14. Accessibility
We aim to meet WCAG 2.2 AA accessibility standards. If you have difficulty using the site or need information in a different format, please contact admin@thestaywellclinic.com.
15. Availability of the site
We do not guarantee that the site, or any content on it, will always be available or be uninterrupted. We may suspend, withdraw, discontinue or change all or any part of the site without notice.
16. Our responsibility for loss or damage suffered by you
- We do not exclude or limit our liability where it would be unlawful to do so, including for death or personal injury caused by our negligence or for fraud/fraudulent misrepresentation.
- To the fullest extent permitted by law, we exclude all implied conditions, warranties, representations or other terms that may apply to the site or any content on it.
- We will not be liable for any loss or damage arising from your use of the site or reliance on any content, including: loss of profits, sales, business or revenue; business interruption; loss of anticipated savings; loss of business opportunity, goodwill or reputation; or any indirect or consequential loss or damage.
- We do not guarantee that the site will be secure or free from bugs or viruses; you should use your own virus protection software.
17. Linking to our site
You may link to our home page in a way that is fair and legal and does not damage our reputation or take advantage of it. You must not establish a link in such a way as to suggest any form of association, approval or endorsement where none exists, nor frame our site on any other site without our permission. We may withdraw linking permission without notice.
18. Suspension and termination
We may suspend or terminate your access to the site immediately if you breach these Terms, if required by law, or for operational/security reasons.
19. Governing law and jurisdiction
These Terms, their subject matter and formation, are governed by the laws of England and Wales. You and we agree that the courts of England and Wales will have exclusive jurisdiction.
20. Contact us
Questions about these Terms?
The Staywell Clinic Ltd
62–64 West Street, Sittingbourne, England, ME10 1AR
Email: admin@thestaywellclinic.com | Tel: 01795 720 049
